Last updated: April 15, 2026
This Refund Policy explains when Comic Gen Studio ("Comic Gen," "we," "us") issues refunds for paid subscriptions and credits. It supplements our Terms of Service; if there is any conflict between this Policy and the Terms, this Policy controls for the topic of refunds.
All fees are charged in advance for subscription plans, or at the time of purchase for one-time credits or token packs. Fees are generally non-refundable except where this Policy or applicable law expressly provides otherwise. Cancelling a subscription stops future renewals; it does not by itself trigger a refund of fees you have already paid.
By purchasing a paid plan or credits, you confirm that you have read this Policy and agree to it.
Subscription fees are billed at the start of each billing cycle (monthly or annually) and cover access for that cycle. You can cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of the current billing cycle; you retain access to your plan's features until then.
No partial-period refunds. We do not pro-rate or refund the unused portion of a subscription period when you cancel, downgrade, or stop using the Service mid-cycle, except where required by mandatory consumer-protection laws of your country of residence.
Annual plans. Annual subscriptions are paid up front and are non-refundable in part or in whole once the plan has activated, except as set out in "Discretionary Refunds" below or where required by law.
One-time credits or token packs are charged at the time of purchase and unlock a specific quantity of generation capacity. Once credits or tokens have been added to your account, they are non-refundable, non-exchangeable, and non-transferable, even if they remain unused.
Credits and tokens may have an expiry date as disclosed at purchase. Expired balances are forfeited and are not eligible for refund.
Subscriptions renew automatically at the end of each billing cycle until you cancel. We will charge the payment method on file for the then-current price. To avoid being charged for the next cycle, cancel before the renewal date — refunds are not available for inadvertent renewals once the new cycle has started, except where required by law or as a one-time courtesy at our discretion.
You can review your next renewal date and update your payment method at any time from your billing settings.
Upgrades. If you upgrade your plan mid-cycle, the new plan takes effect immediately. We may charge the difference between the old and new plan, prorated for the remainder of the current cycle.
Downgrades. If you downgrade your plan, the change takes effect at the end of the current billing cycle. We do not refund the difference between plans for the unused portion of the current cycle.
The Service uses third-party AI models that are inherently probabilistic. Output may not always meet your expectations. Dissatisfaction with the visual quality, style, accuracy, or interpretive choices of generated text or images is not by itself grounds for a refund or credit reversal, because each successful generation request consumes computing resources whether or not you keep the result.
Failed calls are not charged. Credits are only deducted from your balance when an AI call completes successfully. If an individual call to the underlying AI model fails outright (for example, a provider error, a timeout, or an internal exception before the call returned a result), no credits are deducted for that call.
In rare cases, a multi-step job (such as a full chapter script or a multi-panel page render) may partially succeed: some sub-calls complete and are charged, and a later sub-call fails so the overall job does not deliver a usable result. If this happens, contact support with the job id and we will review the charge and issue a credit where appropriate.
If you are charged more than once for the same subscription period due to a billing error on our side, contact support and we will refund the duplicate charge.
If you believe your account has been used to make charges without your authorization (for example, a stolen password), contact us immediately. We will investigate and, where appropriate, refund unauthorized charges and help you secure your account. You should also notify your card issuer.
Outside the categories listed above, we may issue a refund or account credit at our discretion — for example, as a goodwill gesture for an isolated billing or service issue. Discretionary refunds are not a precedent and do not entitle you to similar treatment in the future.
If you reside in a jurisdiction that grants consumers a statutory cooling-off period or other refund rights (for example, the EU/UK 14-day right of withdrawal for distance contracts), those rights apply on top of this Policy. By starting to use the Service or by generating content during the cooling-off period, you may expressly request immediate performance of the digital service, in which case you acknowledge that you lose your right of withdrawal once performance has begun, to the extent permitted by law.
Nothing in this Policy limits any non-waivable right you have under applicable consumer-protection law.
Please contact us before initiating a chargeback with your card issuer or bank. Most billing concerns can be resolved directly and faster through support. If you initiate a chargeback for a charge that we believe is valid, we may suspend or terminate your account pending resolution, and we may dispute the chargeback with your card issuer.
To request a refund eligible under this Policy, contact us at [email protected] with:
We will respond within a reasonable time (typically within 5 business days). Approved refunds are issued back to the original payment method and may take a further 5–10 business days to appear on your statement, depending on your card issuer.
We may update this Policy from time to time by posting a revised version with an updated "Last updated" date. Changes apply prospectively to charges made after the change takes effect; they do not retroactively affect refund eligibility for charges that were already made under the prior version of this Policy.
Questions about this Refund Policy or a specific charge? Email us at [email protected].
See also our Terms of Service and Privacy Policy.